About the Department

San José Public Library (SJPL) is the largest public library system between San Francisco and Los Angeles. A proud recipient of the IMLS National Medal for Museum and Library Service and the Gale/Library Journal Library of the Year Award, the library is an acknowledged leader in providing innovative services to meet changing customer needs.

The San José Public Library enriches lives by fostering lifelong learning and by ensuring that every member of the community has access to a vast array of ideas and information. With 24 branches, plus the Dr. Martin Luther King, Jr. Library, we offer tremendous opportunities for learning, discovery, and pure enjoyment.

Positions & Duties

The San José Public Library System has 25 libraries throughout the City. We are currently hiring Library Pages to be assigned to work in our library branches and units (approximately 16 hours per week at one location), for our Library Page Substitute Pool (flexible hours and locations), and to potentially support R.O.C.K. ‘N’ Learn sites/Learning Pod sites. Library Pages selected for specific locations are normally scheduled to work an average of 16 hours per week on a year-round, consistent basis. Library Pages selected for our Substitute Pool are scheduled to work at various locations as needed. The days and hours assigned will vary depending on which location you are assigned to and the scheduling needs of that branch/unit. Most Library Pages will be required to work some evenings and weekends. The ideal candidate will express flexibility in their interest and their availability.

Library Pages are responsible for providing direct customer service, filing materials on the shelves quickly and accurately so that customers can locate the items easily, providing assistance at the customer service desk, assisting in maintaining an orderly and welcoming environment by monitoring the facility, answering questions from customers in person or over the phone, explaining library policies and procedures, conducting basic searches on library catalogues, checking materials in/out, helping customers register for a borrower’s card, collecting fines, interacting with and working well with other team members.

These positions require pushing or pulling carts loaded with materials; packing, unpacking and transporting shipment boxes; reaching, bending, and stooping to put materials on low and high shelves; actively moving for several hours at a time, retrieving items from deep bins, and standing for periods of time.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.


Minimum Qualifications

Any combination of training and experience equivalent to:

  1. Education: Completion of two (2) years of high school or the equivalent.
  2. Experience: No minimum requirement.

Special Qualification: A work permit is required, at the time of hire, for persons under 18 years of age.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will not prepare or file a labor condition application with the Department of Labor.


The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations

Communication Skills – Communicates effectively and responses (verbal/written) are timely, effective, positive, and respectful

Computer Skills – Experienced with common business computer applications including but not limited to: MS Office Suite.

Customer Service – Demonstrates the ability to anticipate customers’ needs and deliver services effectively and efficiently in a timely, accurate, respectful, and friendly manner.

Flexibility – Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.

Team Work & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Selection Process

The selection process will consist of an evaluation of the applicant’s training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

Application – Job-Specific Questions

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

1. Please indicate if you completed at least two (2) years of high school or the equivalent.

  • Yes
  • No

2. Please indicate your experience in the following areas: (select all that apply)

  • checking materials in/out
  • alphabetical filing
  • numerical filing
  • pushing or pulling heavy items
  • sorting items
  • packing/unpacking bins or boxes
  • shelving/stocking items
  • operating a cash register
  • answering telephones in a professional setting
  • None of the above

3. Please indicate your experience in the following areas: (select all that apply)

  • Customer Service
  • Working as part of a team
  • Working or volunteering in a fast-paced environment
  • None of the above

4. Please indicate your customer service skills/experience in the following areas. (select all that apply)

  • interacting with the public,
  • locating materials for customers,
  • answering questions,
  • explaining policies/procedures,
  • looking for and providing information,
  • giving directions/instructions,
  • referring to correct person/location,
  • handling difficult situations and/or taking complaints.
  • None of the above

5. Please describe a time when you were part of a successful team. What was your role and what made the team successful?

6. Please describe your experience working or volunteering in a fast-paced environment.

7. Please indicate if you have relevant computer experience with any of the following systems: (select all that apply):

  • Microsoft Outlook
  • Excel
  • Word
  • None of the above

8. Please indicate your work or volunteer experience in the following areas: (select all that apply)

  • In a Library
  • In a library-like setting such as bookstore or retail environment
  • None of the above

9. In your response to the above question, please describe your responsibilities and indicate the organization where you earned this experience.

10. Please indicate if you are fluent in any of the languages below: (select all that apply)

  • Spanish
  • Vietnamese
  • Cantonese
  • Mandarin
  • Other
  • None of the above

11. Please indicate your availability to work: (select all that apply)

  • at least sixteen hours a week
  • at least three days per week
  • at least four hours a day, typically between 8:00 am – 9:00 pm
  • None of the above

12. Can you work at any of the City’s 24 library branches or the Dr. Martin Luther King Jr. Library? (For a complete list of the branches, go to http://www.sjpl.org/locations)

  • Yes
  • No

13. Please indicate the positions you are interested in: (select all that apply)

  • Library branches or units (approximately 16 hours per week at one location)
  • Library Page Substitute Pool (flexible hours and locations)
  • Supporting R.O.C.K. ‘N’ Learn sites/Learning Pod sites (approximately 16 -19 per week)

14. Please indicate if you are available to work these specific shifts: (select all that apply)

  • Monday through Friday 8:00 AM – 12:00 PM
  • Monday through Friday 12:00 PM – 4:00 PM
  • Not available for these specific shifts but available at other times

If you have questions about the duties of these positions, please email personnel@sjlibrary.org

Additional Information

Employee Unit

Employees in this classification are represented by Municipal Employee’s Federation (MEF), AFSCME, Local No. 101.
The application deadline is 11:59 PM on January 6, 2021. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

Employee Status: Regular
Job Type: Standard
Job Posting: Dec 22, 2020
Salary: $24.56 (Note: This classification is covered by the living wage policy.)
Bargaining Unit 1: Municipal Employees’ Federation

About San José Public Library

San José Public Library enriches lives by fostering lifelong learning and by ensuring that every member of the community has access to a vast array of ideas and information.